Refund and Returns Policy

Last updated: 08/09/2026

Overview

Our refund and returns policy lasts 7 days from the date of delivery. If 7 days have passed since your item was delivered, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with all original tags and certification (if provided) intact. It must also be in its original packaging.

Non-returnable items

Several types of items are exempt from being returned, due to hygiene and customization reasons:

• Customized or engraved jewellery (made specifically as per your request)
• Earrings and other items that fall under intimate/hygiene-sensitive categories
• Gift cards
• Items where the tag, certificate, or original packaging seal has been removed or damaged

To complete your return, we require a receipt or proof of purchase (order confirmation email or invoice).

Please do not send your purchase back without first contacting us, as returns sent without prior confirmation may not be accepted.

Partial refunds

There are certain situations where only partial refunds are granted:

• Jewellery with obvious signs of wear, use, or tarnishing caused by the customer
• Any item not in its original condition, damaged, or missing parts (such as stones, packaging, or certificate) for reasons not due to our error
• Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and credited back to your original method of payment (credit/debit card, UPI, or net banking) within 7–10 business days, depending on your bank or payment provider’s processing time.

Late or missing refunds

If you haven’t received a refund yet:

1. First, check your bank account again.
2. Then contact your credit card company or UPI app provider — it may take some time before the refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at rankajewelers999@gmail.com.

Sale items

Only regular-priced items may be refunded. Items purchased during a sale or with a discount code cannot be refunded, unless the item is defective or damaged.

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, please email us at rankajewelers999@gmail.com within 7 days of delivery, along with photos of the defect/damage, and we will guide you through the process.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received and inspected.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original purchaser (the gift giver).

Shipping returns

To initiate a return, please email us at rankajewelers999@gmail.com with your order number and reason for return. We will provide you with the return shipping address and instructions.

Please ensure the item is securely packaged to prevent damage during transit — we recommend using the original box/pouch along with sufficient padding.

You will be responsible for your own return shipping costs, unless the item was defective, damaged, or incorrect due to our error. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping (if applicable) may be deducted from your refund amount.

Contact Us

For any questions about returns, exchanges, or refunds, please reach out to us at:

Email: rankajewelers999@gmail.com Website: https://ryou.in